FAQ's

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click the link in the email or select the "track order" option, and enter your order number and email address or log into your account.

No, all our cocktails are full strength and designed to be treated just as you would a bottle of spirits as part of your home bar. NIO Cocktails have a shelf life well over 12 months, and the taste and quality is not impacted by temperature changes.  To enjoy a chilled, refreshing cocktail simply fill a tumbler with ice, then shake, tear and pour your chosen NIO Cocktail into the glass. In less than one minute you'll have a cocktail ready to savour.

All NIO Cocktails have a shelf life of over 12 months and can be stored as you would a bottle of spirits for your home bar. They do not need to be kept in the fridge, and are unaffected by hot or cold weather especially en route to be delivered to you. You can take your time to enjoy NIO as the cocktails also do not need to be consumed straight after delivery. 

Each cocktail is 100ml, and full strength. Each cocktail contains roughly a double measure (50ml) of premium branded spirit. We recommend filling a tumbler or other glassware with ice and pouring the cocktail into the glass and allowing to sit for one minute before enjoying.

All orders are packed and dispatched by our local team. Our cocktails are crafted in Italy, and are stored safely in specialised logistic centres ready to fulfil your order. Both the NIO office team, and our incredible delivery team have very strict health and hygiene measures in place. This means that our delivery team can work safely and in line with the latest government advice, which encourages online retail to continue, and allowing work to continue where it can’t be done from home.

Yes! We process large group orders for delivery to a single or multiple destination frequently and can assist in coordinating delivery for teams, offices, virtual events, company gifting and more. Reach out to us at info@niococktails.com.au

Delivery charges vary depending on the Cocktail Box chosen. Several shipping options are available to ensure the safe delivery of your cocktails including tracked postage. Estimated delivery charges can be seen on our homepage, our Build Your Box page, and our Curated Boxes page. Final shipping charges are confirmed and calculated at checkout.

We have a range of 15 different cocktails, all fabulous, that you can choose from when you Build Your Box. These cocktails are displayed on the Build Your Box page. Alternatively you can choose from one of our Collection boxes; these include pre-selected cocktails from our core bar menu that we’re confident you’ll love.

Prices vary depending on the number of cocktails included in each box. Cocktail box prices can be found on our homepage, our Build Your Box page and our Collections page.

Absolutely. Simply select the cocktail box size you’d like (3-Box, 6-Box or 9-Box) and choose whichever of our wonderful cocktails you’d like to receive. With 15 different cocktails to choose from, you are guaranteed not to have to double-up on a single cocktail…unless of course you’d like to pick your multiples of your favourites. It’s entirely up to you and we’ll do the rest.

The particular packaging of NIO, in addition to being customisable in the graphics, eliminates the problems of safety and inconvenience of the classic glass bottles. The skin (the outer part) is in coated paper while our cocktails are kept in a special certified polyethylene container in order to keep the cocktail unchanged over time. The two supports are easily separable after use to recycle them in full respect of the environment.

The shelf life of our cocktails is one year.

Yes, they are. None of our cocktails contain any animal, egg or dairy products.

NIO operates as a pay as you go system as opposed to a subscription service. This gives you the choice and convenience of ordering different combinations of cocktails at any time, without having to be locked in to a monthly order.

Easy; like all bartenders we're great listeners. Just write to us at info@niococktails.com.au